1. Eligibility for Refund

You may be eligible for a refund if:

• Your shipment is not picked up or processed due to a technical or operational issue from Cross Cart Global International Express's side.
• You have cancelled your shipment before it has been handed over to the courier partner.
• Your shipment has been lost or undelivered due to a verified fault by Cross Cart Global International Express or its courier partner.
• You have accidentally made double payment for the same order or transaction.

2. Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Shipment delayed due to customs, weather conditions, or external factors beyond our control.
• Shipment rejected, returned, or seized due to restricted items, incorrect paperwork, or destination-country regulations.
• Wrong or incomplete address/contact details provided by the customer.
• Shipment already collected, processed, or dispatched to courier partners.

3. Refund Amount and Method

• Refunds will be processed in Bangladeshi Taka (BDT) only.
• Refunds will be made to the original payment method, including bKash, Nagad, Rocket, Bank Transfer, or Card Payment.
• Processing time: 7–10 business days after refund approval.
• You'll receive an SMS or email confirmation once your refund is initiated.

4. Requesting a Refund

To request a refund, please contact our support team with your:

• Order ID / Tracking Number
• Payment receipt or transaction ID
• Reason for refund request

5. Policy Updates

Cross Cart Global International Express reserves the right to update this policy at any time to ensure compliance with courier partner and regulatory standards.